Booking an Airport Transfer — The Simple Version
Booking an airport transfer in London should be as simple as booking a hotel or a flight. Enter where you are, where you are going, when you need to travel, and how many people are in your party. See your price. Confirm. Done.
That is exactly how our process works — and this guide walks you through every step so you know what to expect, what information you need, and how to get the best price for your journey.
Step 1: Enter Your Journey Details
Start by providing the essentials:
- Pickup address: Your home, hotel, or office address. Be as specific as possible — full postcode is ideal
- Destination: The airport you are travelling to (or from, for arrivals)
- Date and time: Your preferred pickup time. For departures, allow enough time to reach the airport and check in. For arrivals, enter your scheduled landing time and we handle the rest
- Number of passengers: Including children — this determines the vehicle options available
Step 2: Choose Your Vehicle
Based on your passenger count and preferences, select from:
| Vehicle | Passengers | Best For | Heathrow Price |
|---|---|---|---|
| Standard Saloon | 1–3 | Solo, couples, budget-friendly | From £55 |
| Executive (E-Class) | 1–3 | Business, premium comfort | From £75 |
| People Carrier (V-Class) | 4–6 | Families, groups | From £80 |
| Minibus (8-seat) | 5–8 | Groups, sports teams | From £95 |
| Minibus (16-seat) | 9–16 | Large groups, corporate | From £155 |
Step 3: Review Your Fixed Price
Your price appears instantly. This is the total, all-inclusive price for the entire journey — not a per-person estimate. It includes:
- Vehicle hire for the complete journey
- Professional licensed driver
- Luggage handling
- Meet-and-greet with name board (arrivals)
- Flight monitoring and tracking (arrivals)
- 30–60 minutes free waiting time (arrivals)
- Congestion Charge and ULEZ fees (if applicable)
- No surcharges — same price any time of day
Compare this to your alternative options using our cost guide or taxi vs train comparison.
Step 4: Add Special Requirements
Before confirming, you can specify:
- Child seats: Infant, toddler, or booster — free of charge
- Flight number: For arrivals, so your driver can track your flight in real time
- Extra luggage: Oversized items, golf clubs, ski equipment — so we allocate the right vehicle
- Wheelchair access: Wheelchair-accessible vehicles available on request
- Notes: Preferred route, specific terminal, hotel name for collection, or any other detail
Step 5: Confirm and Pay
Enter your name, email, and phone number. Pay securely using:
- Credit or debit card: Visa, Mastercard, Amex — processed via secure payment gateway
- Corporate account: For business travellers with monthly invoicing
You receive an instant confirmation email with your booking reference, journey details, and a receipt for your records.
Step 6: Before Your Journey
Twenty-four hours before your transfer, you receive:
- Your driver's name
- Their direct mobile number
- Vehicle make, model, and registration
- Confirmation of your pickup time and address
Step 7: The Journey
For departures: Your driver arrives 10–15 minutes early, helps with luggage, and departs at your scheduled time. Direct route to the correct terminal.
For arrivals: Your driver is in the arrivals hall with a name board when you exit baggage claim. Luggage collected, walk to the vehicle, and you are on your way home.
Modifying or Cancelling a Booking
- Free modification: Change date, time, address, or passenger count up to 24 hours before your journey at no cost
- Free cancellation: Cancel up to 24 hours before your scheduled pickup for a full refund
- Within 24 hours: Changes and cancellations may incur a fee — contact us directly to discuss
Booking Tips
- Book early for best availability: 24+ hours for saloons, 48–72 hours for minibuses. Early morning slots during holidays fill fast
- Book return journeys together: Save time and potentially 5–10% with a round-trip booking
- Be precise with your address: Full postcode and any access notes (gate code, flat number) help your driver arrive efficiently
- Include your flight number: For arrivals, this is essential for flight monitoring. For departures, it helps your driver plan for the correct terminal
- Request child seats upfront: Do not leave this for the day — request at booking so the correct seats are fitted in advance
Ready to book? It takes under two minutes and your price is confirmed instantly. No account required, no commitment until you pay — just a straightforward fixed price to any London airport.